Terms and Conditions
All classes including rolling must be paid for in blocks of six via BACs or Paypal, cheques will not be accepted.
In the event you are unable to attend classes you have paid and booked but before the classes have started, we require five working days for a refund to be delivered. This includes a £15 administration fee.
In the event you are unable to attend classes you have paid for and booked but they have already started, we do not offer a refund for this set of classes unless for specific extenuating circumstances, which are determined on a case by case basis.
All rolling classes will be paid in blocks of six classes via BACs or Paypal, cheques will not be accepted.
In the event you are unable to attend a rolling class in the block of six you have paid for, you are allowed two ‘deferrals’ to move to other classes either in the block or in the next block, provided information of your lack of attendance is provided forty-eight hours ahead of that class starting. If it is after the forty-eight-hour window, the deferral is void.
You must not knowingly book an aggressive or highly reactive dog into one of our classes or
1-2-1s without informing us first. In the event it is discovered your dog is aggressive or highly reactive in the class setting, you may be asked to leave and not be offered a refund. If unsure of your dog’s level of aggression or reactivity, we will offer an evaluation at one of our outdoor venues to determine suitability for classes. In the event your dog is uncomfortable or reactive within the class environment, we will offer an alternative solution such as 121 sessions in order for you and your dog to meet your goals and needs.
All dogs must be kept under control at all times. When dogs are not being worked they must either be in a crate or on leash near their handler. Dogs are not allowed off leash unless specifically instructed by the instructor for specific circumstances such as agility training or off leash searches for scentwork. Dogs, when tracking, must always be on a long line held by their handler or member of the Make Your Mark team.
All dog poo must be picked up by the dog’s respective owner.
When attending classes, students must bring their own dog food and poo bags. Make Your Mark and its staff can take no responsibility for any allergens or allergic reactions your dog has while at a Make Your Mark's training classes, 1-2-1s, workshops and seminars.
Make Your Mark will endeavour to run training classes in a professional, organised and safe manner for all involved. Make Your Mark is fully insured with public liability insurance suitable for running dog training classes, 1-2-1s, seminars and workshops. Participation in Make Your Mark’s various classes, 1-2-1s, seminars and workshops is entirely at risk of the participant and their dog. Make Your Mark, it’s staff, volunteers and owners of our training venues take no responsibility for injuries or losses sustained that are not covered by Make Your Mark’s Insurance. Handlers remain responsible for their own dogs at all times, and are advised to have pet insurance covering their animal in the highly unlikely event of injury or an accident to occur to a third party.
When working with any dogs that show 'aggressive behaviour', no official behavioural modification training can take place until the dog has been vet checked to rule out any pain or discomfort. Upon request students can be sent over a vet referral form for their vet to sign off on. Unfortunately if the student does not wish to get their dog thoroughly vet checked, then behavioural modification training cannot continue.
Please note that if you have chosen one of our training packages, this does not include doing any form of behavioural modification training including but not limited to - aggression to dogs, aggression to people, resource guarding, seperation anxiety. If students wish to change their packages to a behavioural modification package, then the number of sessions will be altered to reflect the chosen package.
MYM follows the IMDT Code of Ethics, which prohibits the use of choke chains, prong collars and shock collars in any of our classes or 1-2-1s.
MYM reserves the right to take photographic, video and audio content of all MYM related activities including classes, 1-2-1s, seminars and workshops. By agreeing to the terms and conditions you agree that both yourself and your dog are able to be used for marketing purposes on MYM’s website and social media accounts.